Cloud Voice VoIP

Yes. When you decide on your Cloud Voice package from NBC, we’ll run our necessary checks to ensure that your location has access to fast broadband to make sure that there is enough bandwidth to support seamless and reliable calling. If we feel that you could benefit from a faster broadband service, we will suggest the best packages for you to enable the best Cloud Voice experience.

Account Codes: The Account Code Feature allows the Users to assign certain calls outside of the Site a specified Account Code for tracking and auditing purposes.

Authorization Codes: The Authorization Code Feature allows the Group or Company Administrator to select specific Users who must enter a valid Authorization Code, when making a call outside the Site.

Auto Attendants: The Auto Attendant feature serves as an automated receptionist that callers can reach by dialing a specific phone number or extension.

Auto Attendant Plus: Auto Attendant Plus adds enhanced call forwarding functions when applied to the selected Auto Attendants through the Business Portal.

Call Analytics: Call Analytics provides a business with a web-based reporting package that allows them to run and email reports on all aspects of calls made, attempted calls, received calls and missed calls.

Call Capacity Management: The Call Capacity Management feature can be used to control the call traffic associated with a specific Site and/or group of Users by limiting the number of concurrent calls that can be made to or from the Site.

Call Centres: With the Call Centre feature, agents can work from different geographic locations and/or be provisioned on different Sites within the Customer, but all form part of single or multiple call queues.

Call Centre Plus: Call Centre Plus adds enhanced call forwarding functions when applied to the selected Call Centre through the Business Portal.

Call Director: Call Director is a fixed-mobile convergence (FMC) solution that allows users to make and receive calls using one number on any device and move calls between devices.

Call Logging: Call Logging is a set of call analysis features in the Business Portal that allow CPs, Company Administrators and Site/Group Administrators to view and analyse call logging information.

Call Park: The Call Park feature allows a User to suspend, or ‘park’, a call for an extended period of time.

Call Pickup Groups: The Call Pickup feature allows Users to answer any ringing call within their Call-Pickup Group.

Calling Plans: The Calling Plan feature allows the Group or Company Administrator to restrict the type of calls Users can make and/or receive.

Company Contacts: The Company Contacts Feature provides the ability to create custom companywide internal contact directories.

Configurable Extension Dialling: The Configurable Extension Dialling feature provides the ability to map a User’s DDI or public directory number to a unique extension to allow abbreviated extension only dialing between the Users of a Site.

Configurable Feature Access Codes: WHC allows the Group or Company Administrator to select the Feature Access Codes (FAC) used to activate, deactivate, and configure various features.

Custom Ringback Group: This feature allows a Site to play alternative audio to all calls made to the Sites Users and Hunt Groups.

Device Management (Information): The Device Management feature provides the Group or Company Administrator with an inventory of all Devices in a Site and the ability to manage and customize these devices.

Flexible Seating Host: This feature allows you to turn an IP phone into a virtual handset, i.e. a Hot Desking phone.

Group Calling Line ID: Use the Group Calling Line ID feature if you want to use a single Calling Line Identity for All Users within a given Site or A Group of Users within a given Site (e.g. sales department, HSIPT Trunking Users).

Group Contacts: The Group Contacts Feature provides the ability to create custom contact directories for use by a Customer’s Site or an Employee Group.

Group Paging: Group Paging is effectively a tannoy-type service that enables a message to be sent/paged to multiple users/devices.

Holiday Schedules: As a Group or Company Administrator, you can define Holiday Schedules that can be associated with the Auto Attendant feature, or use the default ones we have created.

Hunt Groups: The Hunt Group feature processes high volumes of incoming calls received by a single phone number by distributing them among a specific set of Users assigned to the Hunt Group.

Hunt Group Plus: Hunt Group Plus adds enhanced call forwarding functions when applied to the selected Hunt Group through the Business Portal.

Music on Hold: The Music On Hold Feature allows a Group or Company Administrator to set up and maintain an audio source that can be broadcast to held callers in various scenario.

My Room Bridge: My Room Audio Conferencing provides Personal Audio Conferencing for up to 8 attendees per conference.

Phone Services: This feature provides a method of pushing down common contacts (in Company and/or Group Directories) to the devices of one or many Users under a Site.

Series Completion: The Series Completion feature allows you to create a “call forward busy chain” that handles calls to lines that are busy by hunting for a free line using a specified, ordered list of Users.

Site Intercept: Typically this feature allows calls routed to a line that has been decommissioned to be intercepted with an informative announcement and alternate routing options (for example, “This number is no longer in service. To talk to an operator, press 0”.

Trunks: The Trunk feature enables a SIP device, such as an IP enabled PBX or media gateway to be connected to the platform.

Trunk Group Plus: The Trunk Group Plus adds enhanced call forwarding functions when applied to the selected Trunk through the Business Portal.

Time Schedules: The Time Schedule feature can be used to define Time Schedules that can be applied to the features used by the Site.

Voicemail (Site): The Voicemail Site feature allows the CP Administrator to configure whether Voicemail is enabled or disabled for each Site, regardless of whether the User has this feature in their license pack.

Voice Portal (CommPilot): The Voice Portal provides a facility for a Company or Group Administrator to manage Auto Attendant greetings.

Voice Recording: The Voice Recording Site setting enables an administrator to bulk disable User/s from changing/over-riding their Voice Recording controls.

Voice Recording 30 Day Storage: Voice Recording storage is part of the Voice Recording User add-on and requires a reseller to determine either a 30 day or 180 day policy for that given customer.

Voice Recording 180 Day Storage: Voice Recording storage is part of the Voice Recording User add-on and requires a reseller to determine either a 30 day or 180 day policy for that give customer.

Voice Recording 7 Year Storage: Voice Recording storage is part of the Voice Recording User add-on and requires a reseller to determine either a 30 day, 180 day or 7 year policy for that give customer.

Product Support & Fault Handling: CPs are required to undertake all 1st Line support directly from their customers.

Although Cloud Voice can be used on any connection, provided it has the correct bandwidth, we recommend coverage from our range of fast business broadband packages. When you get your broadband and Cloud Voice service from us, we’ll do the legwork to make sure everything runs smoothly together. And you’ll only have one supplier to work with. You’ll always get the best quality calls you need to run your business and technical support at hand when you need it.

No. Although the thought of transitioning calls from traditional phone lines to a digital cloud service can seem a little confusing or technical, the switch couldn’t be more simple. Cloud Voice technology provides improved quality of calls as there is less disturbance. You’ll also receive improved security and more advanced functionality, accessibility and features.

We’re always on hand to offer help and technical support. Our friendly team of experts will be happy to help you with any issues you may have. 
You can find help from NBC: 
Phone us: 0330 311 1133 
Customer Service: customerservice@nbccloud.co.uk

Cloud Voice is best described as a virtual phone system hosted in the cloud. You no longer need an office-based system to benefit from the best call management features. Future-proof your business communications. Our Cloud Voice service is easy to use and flexible, ideal for growing small businesses. 

Cloud Voice works by making calls through an internet connection, instead of traditional phone lines. With the WLR withdrawal deadline planned for 2025, businesses will benefit from future-proofing their call system today. Cloud Voice allows calls to be faster, more efficient and more secure.
Cloud Voice works by deconstructing your voice into a digital file that is sent as data over the internet to the call recipient. One of the greatest benefits of Cloud Voice is that there’s no need to invest in specialist equipment, as it can be accessed through any device that is connected to the internet.