Frequently Asked Questions

Is there something we haven’t covered? Do you have questions about the services we have on offer? You may find your answer here in our FAQs. Our team of experts have answered frequently asked questions about:

  • Business Broadband
  • Fibre to the Premises (FTTP)
  • Superfast Business Broadband
  • Business Phone Lines
  • Single order Generic Ethernet Access (SoGEA)
  • Cloud Voice

Who are National Business Communications?

NBC is a business to business telecom services provider. We strive to offer the most competitive rates on the market, matched with unparalleled services. With years of experience in the internet market, NBC have built a professional partnerships portfolio with industry-leading suppliers, to source your business the best rates and data connections available. We’re passionate about providing tailored solutions, future proof technologies, leading customer service and most importantly, unbeatable package deals for small businesses.

Will I have to change my lines and number?

There is no need to install new lines or change your telephone number. Your line and telephone number belong to the fantastic Openreach network and this is where your services will remain. All that changes is that NBC will become your new billing supplier. Should you require additional lines, or data connection upgrades, NBC will take care of everything.

Will changing supplier affect my business?

NBC manage all necessary processes, which means the impact on your business is extremely minimal. Once we have acquired the services on your line, your billing will be assigned to NBC and we will ensure that you are equipped with the right equipment and apparatus in order for you to continue with your day to day. Allow us to take the hassle out of change and provide you with the most efficient connections available to your business.

How will my telecoms billing work?

NBC become your new billing provider at your agreed rates. Once you have migrated to NBC, you will receive one final bill from your current supplier and as of the following month, you will be billed by us. As a business committed to reducing carbon footprints, our preferred method of sending bills is via email. As per industry and direct debit guarantee regulations, you will be informed of the bill amount at least ten days before payments are taken.

What is a hosted & SIP solution?

A hosted or SIP system enables your telecoms to be routed through a broadband connection, thus enabling your voice and information data to be more efficient, quicker and stronger, than conventional lines. ISDN and a majority of the PSTN infrastructure will be shut down by 2025, meaning all telephony in the UK will be heavily reliant on cloud based services. Switch today to future-proof your business.

Why can’t I find you on comparrison sites?

This is a common misconception. Comparison sites are built to offer you rates from a smaller selection of common providers, offering supply channels designed for residential and social premises and not particularly for business use. NBC are connected to over fifty suppliers, enabling us to perform searches based on very specific criteria and best suited to your business needs and requirements. At NBC, we’re committed to always being 100% transparent about our deals and packages and there are never any hidden fees. 

How will you use my personal information and data?

NBC is completely compliant with GDPR conditions out set by the changes in regulation as of 25th May 2018. Please refer to our Privacy Policy for more details.

What are the office hours?

NBC is open between the hours of 9:00am and 6:00pm in line with Openreach. Our customer service team are available to assist with all enquiries.

Don’t take our word for it, here’s what our customers say

Still have some questions? 

If you still have some questions about our services at NBC, contact our team of experts today. We’ll be happy to help you find the perfect business package at the best price. Stop paying more for your broadband and make the switch to NBC now.